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Part Time Customer Experience Expert

Job Opportunity at Mercedes Benz Liverpool – Part-Time Customer Experience Expert

Mercedes Benz Liverpool is thrilled to present an exceptional opportunity for dynamic individuals to join the Mercedes Benz Liverpool team as Part-Time Customer Experience Experts.

This unique role comes with a pro-rata salary of £28,000 and OTE £32,020, complemented by an extensive array of employee benefits.


With flexible working hours of either 22 or 28 hours per week, spanning four days, including weekends, this position allows for a balanced work-life schedule.

During the interview stage, we will discuss and accommodate your preferred schedule.

About Inchcape:

Inchcape is a leading global automotive distributor and retailer dedicated to delivering an outstanding customer experience.


Our vision is to be the world’s most trusted automotive distributor. We’re on a growth trajectory, offering exciting opportunities for ambitious talent.

At Inchcape, we are committed to building a diverse, inclusive, and authentic workplace. If you share our values and are excited about this role, we encourage you to apply.

You may be the right person to join our team and contribute to delivering great experiences through fresh thinking and collaborative efforts.

Employee Benefits Include:

    • Discounts: Enjoy exclusive discounts on a variety of products and services, extending from popular brands like Apple to everyday essentials at Asda.
    • Financial Wellbeing: Seamlessly grow your savings with our Share Scheme, where we match up to 7% of your contributions. Additionally, gain peace of mind with our free life assurance cover and other financial benefits.
    • Recognition: We believe in putting our colleagues at the heart of everything we do. Ongoing recognition and an annual event celebrate those who consistently go above and beyond.
    • Vehicle Discounts: As part of the Mercedes Benz family, access exclusive discounts and offers on both new and used vehicles, as well as servicing for yourself, friends, and family.
    • Health and Fitness: Prioritize your health with benefits such as gym discounts and cash healthcare plans, ensuring you have everything you need to look after your wellbeing.
    • Cycle to Work Scheme: Embrace a healthier lifestyle with our Cycle to Work Scheme, allowing you to get a bike and cycling gear at a significantly reduced price.
    • Community Volunteering: Contribute to social causes with an additional day dedicated to volunteering for a charity or cause of your choice. Engage in company-wide charity initiatives that make a positive impact.
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Inclusive Workplace: Inchcape is committed to building a diverse, inclusive, and authentic workplace.


We believe that Inchcape is for everyone, and we actively promote an environment where every individual feels valued and respected.

At Inchcape, we believe in recognizing and rewarding hard work.

Our benefits package reflects this commitment, providing perks that go beyond the ordinary. Here are some highlights:

  • Family-Friendly Policies: Our enhanced family-friendly policies offer additional support, enabling you to spend more quality time with your loved ones.
  • Annual Leave: Enjoy a minimum of 33 days of annual leave, which includes bank holidays. As you continue your service with us, this allowance increases, recognizing and valuing your commitment.
  • Career Development: Inchcape is dedicated to fostering growth. As part of our team, you will have access to industry-leading training, ensuring you stay at the forefront of your field. Our commitment to your development is not just about meeting current job requirements but preparing you for future opportunities.
  • Wellbeing Support: Your wellbeing is our priority. Inchcape has a comprehensive program designed to support you and your family through any challenges you may encounter.
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Beyond these fundamental benefits, we understand the importance of holistic employee support. That’s why we offer a range of additional advantages:

Key Responsibilities:

As a Customer Experience Expert, you will be the face of one of the world’s leading automotive brands.

Your role involves guiding customers through their journey, ensuring their needs are met, and delivering a premium, customer-focused experience. Your responsibilities include:

  • Proactively approaching customers, offering help based on their requirements.
  • Creating a conducive retail environment, including product display.
  • Managing the Customer Journey, providing information on products and services.
  • Collaborating with the aftersales team for seamless service.
  • Facilitating the test drive experience, managing vehicle orders, and capturing relevant data.

The Ideal Candidate:

The ideal candidate possesses:

  • A commitment to providing first-class customer service.
  • Strong multitasking abilities and efficiency.
  • Genuine desire to help people and work as part of a team.
  • Passion for staying updated on the latest Mercedes Benz product information.
  • Attention to detail and a results-driven mindset.
  • Excellent listening and communication skills.
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Interested in this job opportunity?

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